Unlike traditional phone systems, cloud-based telephony eliminates hardware and IT costs and is run on the Internet. This makes it much easier for businesses to access advanced features, increase productivity and save money.
All you need to get started is a stable broadband connection. This allows you to enjoy advanced functionality on any device, including laptops and smartphones.
When a business installs a cloud phone system, it saves money on hardware. It also doesn’t need to allocate an IT resource to installing, troubleshooting, and updating on-site hardware. Instead, a reliable VoIP service provider takes care of all this work.
Feature availability is another benefit of choosing a cloud solution. Businesses can forward calls to other employees, departments, and locations. It also lets them manage their voicemail and SMS messages, which benefits customer service and internal communication.
The cost of operating a cloud call management system is low and affordable. Businesses can scale their service according to the growth of their business. Additionally, they can change the settings of their phone system with a simple administrative portal without spending time and money on equipment updates or repairs.
Effectively defined cloud phone systems can improve employee productivity by providing advanced features like automated attendant services, call monitoring, and voicemail transcription. They also offer collaboration tools like file sharing, video/audio conferencing, and real-time project contributions.
Some cloud communications providers enable users to access their system on any device connecting to the internet, including smartphones and laptops. This saves space on office desks and eliminates the need for PBX hardware.
Additionally, cloud business phone systems utilize geographic redundancy to mitigate the risk of service interruptions caused by equipment failure or natural disasters. This is possible because the servers that house a business’s communications infrastructure are in different locations.
For most businesses, keeping on top of technology updates and managing costs while juggling all the other moving parts of their organization is a constant balancing act. By switching to a cloud phone system, companies can eliminate the expense of maintaining PBX hardware and opt for a simple software solution hosted by their provider.
Because these systems are based in highly redundant data centers, they also offer built-in redundancy and disaster recovery mechanisms that ensure maximum uptime. This reduces the maintenance cost and saves valuable time troubleshooting issues on traditional landline or PBX systems.
Another significant benefit of a cloud-based telephony system is its ability to scale seamlessly with your business. As your company grows, you can request that your service provider add a new user to your account.
A cloud phone system doesn’t require complex PBX hardware on-site and is managed by your VoIP service provider. This means your business can grow seamlessly without the added costs and hassles of managing physical infrastructure.
A hosted PBX system also shifts the responsibility of updating the system to your service provider. This eliminates the need for expensive IT staff and frees businesses to focus on delivering a great experience to their customers.
Many cloud telephony systems also offer seamless integration with other popular communication tools, such as project management platforms and customer relationship management (CRM) tools. This helps teams stay in sync and work collaboratively across locations. It’s a huge advantage for remote workers who must regularly connect with their office colleagues.
Features like call routing, queues, call blasting, and automatic retry for missed calls reduce bottlenecks. Other tools such as IVR, dial-by-name directories, and customizable call logs enable businesses to track customer and employee performance.
In addition to boosting efficiency, these features can boost your bottom line. Customers expect exceptional customer service and are willing to pay more for a company with a reputation for great customer service. Integrated CRM integrations allow your team to access client data easily during a call, while callback capabilities ensure customers never have to wait on hold again.